Refunds

How to ask

Email us with the order reference (it starts with CR- and is on your receipt) and tell us why you are asking.

Who decides

Every refund is reviewed and approved by our finance team. We will tell you the outcome.

Reasons we handle

• You ask for a refund.
• The event is cancelled.
• The event is postponed and you can't attend the new date.
• Your payment arrived after the order was cancelled. We refund this in full.
• You paid twice for the same order.
• Something went wrong on our side.

Tickets

• You can have some tickets in an order refunded and keep the others.
• A refunded ticket's QR code stops working straight away.

Music

When a song or release purchase is refunded, you can no longer play or download it.

How the money comes back

We send the money back to the account you paid from, and the refund shows on your order. We can't promise a fixed number of days yet, but we will keep you updated.

Orders that were never paid

If an order isn't paid before its hold time ends, it is cancelled and its seats are released. There is nothing to refund.